Man and Van Fulham Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Fulham provides man and van, removals, and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company, or organisation that requests or accepts services from Man and Van Fulham.

Services means any man and van, removal, collection, delivery, loading, unloading, packing, or related services provided by Man and Van Fulham.

Goods means the items, property, or belongings that are the subject of the Services.

Quotation means the price or estimated price provided by Man and Van Fulham for the Services.

Agreement means the contract between the Customer and Man and Van Fulham comprising these Terms and Conditions and any written or verbal confirmation of the booking.

2. Scope of Services

Man and Van Fulham provides man and van and removal services for domestic and commercial customers, including moves, collections, and deliveries. The precise scope of the Services will be as agreed in the booking confirmation and may include vehicle and driver hire, additional helpers, loading and unloading, and local or longer-distance transport.

Unless specifically agreed, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, or removal of doors, windows, or other fixtures. Any such work is carried out only if expressly agreed and may be subject to additional charges.

3. Booking Process

3.1 Booking request

A booking request may be made by phone, online enquiry, or in writing. The Customer must provide accurate and complete information, including collection and delivery addresses, property access details, parking information, approximate volume or list of Goods, and any special requirements such as heavy or fragile items.

3.2 Estimates and quotations

Quotations may be provided on a fixed-price basis or an hourly rate. Where the information provided by the Customer is incomplete or inaccurate, Man and Van Fulham reserves the right to amend the Quotation and to charge for additional time, distance, labour, or services reasonably required to complete the work.

3.3 Confirmation

A booking is not confirmed until it has been accepted by Man and Van Fulham and the Customer has agreed to the Quotation and these Terms and Conditions. Man and Van Fulham may require a deposit or pre-authorisation as part of the booking confirmation.

3.4 Changes to booking

If the Customer wishes to change the date, time, addresses, size of vehicle, number of helpers, or other aspects of the booking, this must be requested as early as possible. Changes are subject to availability and may result in an adjusted Quotation. Man and Van Fulham is not obliged to accommodate requested changes but will make reasonable efforts to do so.

4. Customer Responsibilities

The Customer is responsible for:

Ensuring that accurate and complete information is provided at the time of booking.

Ensuring that adequate access and parking are available at collection and delivery locations, including arranging any necessary permits or authorisations in advance.

Packing Goods safely and appropriately, unless packing services have been expressly agreed as part of the Services.

Ensuring that all Goods to be moved are ready for loading at the agreed start time.

Supervising loading and unloading and ensuring that nothing is left behind at the collection address or mistakenly taken from the property.

Complying with all applicable laws, regulations, and these Terms and Conditions.

If the Customer fails to meet these responsibilities, Man and Van Fulham may charge for any resulting delays, additional work, or losses incurred.

5. Payments and Charges

5.1 Pricing

Prices may be based on an hourly rate, a fixed price, or a combination of both, as set out in the Quotation and booking confirmation. Charges may include travel time, fuel, congestion or clean air zone charges, parking fees, tolls, and waiting time, where applicable.

5.2 Deposits and prepayments

Man and Van Fulham may require a deposit or prepayment to secure a booking. The amount and due date will be communicated to the Customer at the time of booking. If the deposit is not received by the due date, Man and Van Fulham may cancel the booking.

5.3 Payment methods

Payment is due in full upon completion of the Services unless otherwise agreed in writing. Accepted payment methods will be stated during the booking process. Where payment terms are agreed for business customers, invoices must be paid by the specified due date.

5.4 Late payment

If the Customer fails to pay any sums due on time, Man and Van Fulham may charge interest on the overdue amount at a reasonable commercial rate, together with any costs of recovery. Man and Van Fulham may also withhold further services or retain Goods until payment is received.

6. Cancellations, Rescheduling, and Delays

6.1 Customer cancellation

If the Customer wishes to cancel a booking, notice must be given as early as possible. The following cancellation charges may apply, based on the notice given prior to the agreed start time:

More than 72 hours notice: deposit or any prepayment may be refunded or transferred at the discretion of Man and Van Fulham, minus any reasonable administrative costs.

Between 24 and 72 hours notice: up to 50 percent of the quoted price may be charged.

Less than 24 hours notice or failure to provide access on arrival: up to 100 percent of the quoted price may be charged.

6.2 Rescheduling

Requests to reschedule will be treated case by case and are subject to availability. If the request is made within a period that would attract a cancellation charge, Man and Van Fulham may apply a rescheduling fee and retain part or all of any deposit.

6.3 Company cancellation

Man and Van Fulham reserves the right to cancel or postpone a booking in the event of circumstances beyond its reasonable control, including severe weather, vehicle breakdown, accidents, illness, or legal restrictions. In such cases, Man and Van Fulham will endeavour to offer an alternative date or time. If an alternative cannot be agreed, any deposit or prepayment will normally be refunded, and this shall be the full extent of Man and Van Fulham s liability.

6.4 Delays

While Man and Van Fulham aims to arrive and complete the work within agreed time frames, all arrival and completion times are estimates. The Customer accepts that delays may occur due to traffic, weather, access issues, or other factors outside the direct control of the company. Man and Van Fulham shall not be liable for any indirect or consequential losses arising from such delays.

7. Access, Parking, and Restrictions

The Customer must ensure that there is suitable access for the vehicle at all locations, including any necessary parking permissions or permits. Any fines, penalties, or additional parking charges incurred as a direct result of insufficient or incorrect information provided by the Customer may be charged to the Customer.

If access is restricted, unsafe, or significantly different from that described at the time of booking, Man and Van Fulham may:

Charge for additional time and labour required.

Use alternative methods of moving Goods where reasonably possible, at additional cost.

Refuse to carry certain Goods if it is unsafe or impractical to do so.

8. Goods Not Accepted for Transport

Unless expressly agreed in writing, Man and Van Fulham does not accept for transport any of the following:

Explosives, firearms, weapons, ammunition, or hazardous materials.

Flammable, corrosive, or toxic substances, including gas cylinders and certain chemicals.

Perishable goods requiring controlled temperatures.

Illegal items or items obtained unlawfully.

Valuables such as jewellery, cash, financial documents, or items of exceptional value unless disclosed and specifically agreed.

The Customer is responsible for ensuring that no prohibited items are included in the Goods. Man and Van Fulham may refuse to transport or may dispose of any such items without liability.

9. Liability and Insurance

9.1 Standard liability

Man and Van Fulham will exercise reasonable care and skill in providing the Services. Liability for loss or damage to Goods is limited to the reasonable cost of repair or replacement, subject to fair wear and tear and the exclusions set out in these Terms and Conditions.

9.2 Exclusions of liability

Man and Van Fulham shall not be liable for:

Loss or damage arising from the Customer s failure to pack items properly, unless packing services have been provided by Man and Van Fulham.

Damage to furniture or Goods that require specialist handling, dismantling, or assembly, where this was not expressly agreed.

Pre-existing damage, defects, or weakness in Goods.

Loss of data, digital content, or software.

Indirect or consequential losses, including loss of profits, business interruption, or emotional distress.

9.3 Customer inspection

The Customer should inspect Goods upon completion of the Services and raise any concerns or visible damage with the driver or representative of Man and Van Fulham at the time. Any claims for loss or damage should be notified in writing within a reasonable period after completion, with supporting evidence where available.

10. Waste Regulations and Disposal

10.1 Legal compliance

Man and Van Fulham complies with applicable waste and environmental regulations. The company will not remove, transport, or dispose of waste in a manner that breaches legal requirements.

10.2 Waste items

If the Customer requires removal and disposal of unwanted items, this must be agreed in advance and may be subject to separate charges. The Customer must accurately describe the type and quantity of waste and confirm that no hazardous or prohibited materials are included.

10.3 Prohibited waste

Man and Van Fulham will not remove or dispose of hazardous waste including asbestos, toxic chemicals, clinical waste, or similar materials. If such items are discovered among the Goods or waste, Man and Van Fulham may refuse to continue the work, charge for any additional handling, and require the Customer to arrange specialist disposal at their own cost.

10.4 Duty of care

Where disposal services are provided, Man and Van Fulham will take reasonable steps to ensure that disposal is carried out at authorised facilities and in accordance with applicable regulations. The Customer remains responsible for ensuring that any items provided for disposal are lawful to dispose of and do not contravene waste regulations.

11. Limits on Claims and Indemnity

Any claim against Man and Van Fulham must be made within a reasonable period after the completion of the Services. Man and Van Fulham s total liability in respect of any claim shall be limited to the amount paid or payable by the Customer for the relevant Services, unless otherwise required by law.

The Customer agrees to indemnify Man and Van Fulham against any claims, losses, or costs arising from breach of these Terms and Conditions, the inclusion of prohibited items, misdescription of Goods, or failure to comply with legal or regulatory requirements.

12. Data Protection and Privacy

Man and Van Fulham collects and processes personal data in order to provide the Services, manage bookings, and handle payments. Personal information is handled in accordance with applicable data protection laws. Information may be used to contact the Customer about bookings, confirmations, and service updates and will not be shared with third parties except as necessary to perform the Services or as required by law.

13. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should raise the matter as soon as possible, either during the move or shortly thereafter. Man and Van Fulham will review complaints in good faith and seek to resolve issues promptly, which may include inspection of any alleged damage and review of booking details and communications.

14. Variations

Man and Van Fulham may update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that Agreement. Any variations to these Terms and Conditions must be expressly agreed in writing by Man and Van Fulham.

15. Governing Law and Jurisdiction

These Terms and Conditions and any Agreement between the Customer and Man and Van Fulham are governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with the Services or these Terms and Conditions.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with the relevant Quotation and booking confirmation, constitute the entire agreement between the Customer and Man and Van Fulham in relation to the Services. No prior representations, statements, or agreements, whether written or oral, shall have any legal effect unless expressly incorporated into this Agreement.