Man and Van Fulham Privacy Policy
This Privacy Policy explains how Man and Van Fulham collects, uses, stores and protects personal data relating to customers and potential customers in the Fulham area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, requesting a quote or otherwise interacting with Man and Van Fulham, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Man and Van Fulham customers, and individuals who enquire about or use our man and van, removals, or related services within the Fulham area. It covers personal data collected through phone calls, text messages, online forms, quotation requests, in-person bookings, and any other means of communication we use in the course of providing our services.
Data Controller
For the purposes of data protection laws, Man and Van Fulham is the data controller responsible for deciding how and why your personal data is used. We are responsible for ensuring that any processing of personal data is carried out in accordance with applicable law and this Privacy Policy.
Personal Data We Collect
We may collect and process the following categories of personal data about you, depending on how you interact with us and which services you use:
Identification and contact details: name, address, service addresses for collection and delivery, email address, and any other contact details you provide to us.
Booking and service details: details about your move or transport request, such as property type, access information, dates and times, inventory descriptions, special instructions, and information relating to parking or building requirements.
Communication records: content of messages, calls, or correspondence between you and Man and Van Fulham, including enquiries, complaints, and feedback.
Billing and payment information: records of services purchased, payment status, and related billing information. Where applicable, payment details may be processed through secure third-party payment processors. We do not store full card details when a third-party processor is used.
Technical and usage information: if you contact us or interact with our online presence, we may collect basic technical information such as device type, general location, and how you use our site or forms, where this is necessary for service provision, security, or analytics.
How We Collect Your Data
We collect personal data directly from you when you contact us for a quotation, make a booking, request information, provide feedback, or otherwise communicate with us. This may be by phone, text, online form, or in person.
We may also receive personal data about you from third parties where this is necessary to provide our services, for example when another person books on your behalf or provides us with delivery details involving you. In such cases, we rely on the third party to have your permission to share that information with us.
Lawful Basis for Processing
Man and Van Fulham processes your personal data only where we have a lawful basis to do so. The main legal grounds we rely on are:
Performance of a contract: We process your data when it is necessary to provide our services to you, including to respond to enquiries, provide quotations, confirm bookings, carry out moves or deliveries, and issue invoices.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights. This can include improving our services, keeping appropriate business records, managing customer relationships, handling enquiries, and ensuring the security of our operations.
Legal obligations: We may process your data where this is necessary to comply with legal or regulatory obligations, such as accounting, tax, insurance, and law enforcement requirements.
Consent: In some limited cases, we may rely on your consent, for example if you ask us to retain your details for future services or where we wish to send certain types of marketing communications. Where we rely on consent, you have the right to withdraw that consent at any time.
How We Use Your Personal Data
We use your personal data only for purposes compatible with the reasons for which it was originally collected. This includes:
Providing and managing our services: handling enquiries, issuing quotes, confirming bookings, planning and performing removals or transport services, and providing customer support.
Administration and business operations: maintaining our records, managing appointments and schedules, processing payments and invoices, and conducting internal reporting.
Customer communication: contacting you about your booking, service updates, changes to our terms or policies, and responding to your questions or complaints.
Service improvement and security: reviewing how our services are used, improving processes, training staff, and protecting our business from fraud or misuse.
Legal and regulatory purposes: retaining and sharing information where required by law, for insurance purposes, or to establish, exercise, or defend legal claims.
Data Retention
We retain personal data only for as long as is necessary for the purposes set out in this Privacy Policy or as required by law. The specific retention period will depend on the type of information and the reasons for which we process it.
In general, we keep customer and booking records for a period that enables us to comply with legal and tax obligations, deal with any disputes or complaints, and maintain accurate business records. After the relevant retention period expires, we will securely delete or anonymise your personal data so that it can no longer be linked to you.
Data Processors and Third Parties
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors may provide services such as payment processing, accounting support, secure data storage, or communication tools.
Where we use data processors, they will only process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. We require all processors to implement appropriate security measures to protect your information and to comply with applicable data protection laws.
We may also share personal data with other third parties where necessary, for example with insurance providers, professional advisers such as accountants or legal advisers, and public authorities where required by law or where necessary to protect our rights, property, or safety.
International Data Transfers
If we transfer your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your information in accordance with data protection law. This may include using standard contractual clauses or transferring data to countries that have been recognised as providing an adequate level of protection.
Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, alteration, or disclosure. These measures include limiting access to personal data to those staff and processors who need it to carry out their duties and taking steps to secure our physical and digital systems.
Your Data Protection Rights
Under data protection laws, you have certain rights in relation to the personal data that we hold about you. Subject to certain conditions and exemptions, these rights include:
Right of access: You can request a copy of the personal data we hold about you and information about how we process it.
Right to rectification: You can ask us to correct or update any inaccurate or incomplete personal data we hold about you.
Right to erasure: You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent.
Right to restriction: You can request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or reviewing an objection.
Right to object: You can object to our processing of your personal data where we are relying on legitimate interests. We will stop processing your data unless we have compelling legitimate grounds or it is needed for legal reasons.
Right to data portability: You can request that we provide certain personal data to you in a structured, commonly used, and machine-readable format, or that we transmit it to another controller where technically feasible.
Where our processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Exercising Your Rights
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact Man and Van Fulham using the details provided when you booked or by using our usual customer contact channels. We may need to verify your identity before responding to certain requests to protect your privacy and security.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal obligations. Any updated version will apply to all personal data that we hold at the time of the change. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.
Competitive Prices on Man and Van Fulham Services
When you're going to move out do not waste time but cal our professional man and van Fulham experts!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
What Our Customers Say
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Opening Hours: Monday to Sunday, 07:00-00:00
Postal code: SW6 4DH
City: London
Country: United Kingdom
Web: https://manandvanfulham.org.uk/
Description: We are the first company in Fulham, SW6 to have the best licensed man and van experts in the district. Hire them today and get a free quote.
