Terms and Conditions for Man And Van Fulham
These Terms and Conditions set out the basis on which Man And Van Fulham provides moving, transport, collection, delivery, and related man and van services to customers in the United Kingdom. By making a booking, confirming a quote, or allowing our team to begin work, the customer agrees to be bound by these terms. These conditions are designed to be clear, practical, and fair, and they apply to every man and van service supplied by us unless we agree otherwise in writing.
In these terms, references to “we”, “us”, and “our” mean the service provider trading as Man And Van Fulham. References to “you” and “your” mean the customer, client, or person requesting the service. A booking may be made by an individual, a business, a landlord, a tenant, an estate agent, or any other authorised person, provided that person has authority to arrange the service and accept responsibility for payment and compliance with these terms.
Our service may include loading, transport, unloading, furniture movement, single-item collection, light dismantling or reassembly where agreed, and the lawful handling of waste or unwanted items where specifically arranged in advance. The exact scope of any Man And Van Fulham job depends on the booking details, the items involved, access conditions, the chosen vehicle size, and the time allotted. Any service not expressly included in the booking is outside our obligations unless we confirm otherwise.
All quotes are based on the information provided by you at the time of enquiry. If the information changes, the quoted price may also change. Factors that may affect a man and van Fulham quotation include item volume, property access, stairs, parking restrictions, waiting time, distance, congestion, the need for extra staff, and whether the job involves awkward, heavy, fragile, or hazardous items. We reserve the right to revise a quote if the actual job differs materially from the description supplied.
Any estimate given before a booking is confirmed is not binding unless expressly stated as a fixed price in writing. Where a fixed-price quote has been agreed, it applies only to the work described and to the conditions disclosed at the time of booking. If additional work is requested on the day, or if circumstances are materially different from those originally described, additional charges may apply at our standard rates or at a rate agreed on site.
To make a booking, you must provide accurate and complete information, including the collection and delivery addresses, the preferred date and time window, access details, a list or description of items, and any special requirements. 
Your booking is not confirmed until we have accepted it, issued confirmation, and, where required, received a deposit or full payment. We may decline or cancel a booking at our discretion if we believe the job cannot be carried out safely, lawfully, or within the agreed parameters.
It is your responsibility to ensure that the items to be moved are ready at the agreed time and that access is available. If parking permits, loading bay permissions, lift bookings, or property access arrangements are required, you must organise them in advance unless we have expressly agreed to do so. Delays caused by incomplete access arrangements, missing keys, incorrect addresses, or unready items may result in waiting charges, additional labour charges, or postponement of the job.
Payment terms will be set out in the booking confirmation or invoice. Unless otherwise agreed, payment is due on or before completion of the service. We may require a deposit, partial prepayment, or full advance payment for certain jobs, including larger moves, weekend work, urgent bookings, or jobs involving disposal or specialist handling. Accepted payment methods may include bank transfer, card payment, or other methods confirmed at the time of booking. Any bank charges, failed payment fees, or collection costs arising from non-payment may be charged to you where permitted by law.
Man and Van Fulham services may be subject to surcharges in limited circumstances, including extended waiting time, staircase carry work, congestion delays, parking fines caused by incorrect customer instructions, or additional stops not included in the original booking. If any extra charge becomes payable, we will usually inform you as soon as reasonably practicable. In the absence of a dispute, any invoice must be paid in full within the period stated on the invoice or confirmation.
Cancellations or rescheduling requests should be made as early as possible. If you cancel after booking confirmation, cancellation charges may apply depending on how much notice is given and whether resources have already been allocated. Where a deposit has been taken, it may be retained in full or in part to cover administration, reserved time, and lost opportunity costs, unless a refund is required by law or otherwise agreed in writing. For time-sensitive bookings, cancellation close to the service date may result in the full quoted amount becoming payable.
If you wish to change the date, time, or scope of a booking, we will try to accommodate the request, but we do not guarantee availability. A rescheduled booking may be treated as a new booking or may require a revised quote. If we arrive and cannot complete the work due to reasons within your control, such as no access, no one present to authorise the job, unsafe conditions, or incorrect information, we may charge for attendance, waiting time, and any work already carried out.
We may cancel or suspend the service if performance becomes impractical, unsafe, or unlawful, or if you breach these terms. This includes situations involving abusive behaviour, failure to disclose dangerous items, lack of payment, vehicle access problems, or a serious mismatch between the agreed job and the actual work required. In such cases, any sums already paid may be retained to the extent necessary to cover work performed, costs incurred, or losses arising from the cancellation.
Our liability is limited to losses that are directly caused by our negligence or breach of contract and that are reasonably foreseeable. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to those legal limits, we will not be responsible for indirect loss, consequential loss, loss of profit, loss of business, or loss arising from delays outside our reasonable control.
For any damage claim, you must notify us as soon as reasonably possible and provide evidence of the issue, such as photographs, a description of the item, proof of value, and details of when and how the damage occurred. We may inspect the affected item before any repair or disposal. Our responsibility for damaged goods is limited to the lesser of the reasonable repair cost, replacement value, or the amount paid for the specific service, unless a higher liability is required by law or expressly agreed in writing.
We are not liable for pre-existing damage, hidden defects, normal wear and tear, items that are incorrectly packed, or damage caused by inadequate packaging or poor disassembly by others. Where you request that we move fragile, antique, high-value, or sentimental items, you must tell us in advance so that suitable precautions can be considered. Unless we have expressly agreed to specialist handling, such items are moved at your risk, subject always to our duty to act with reasonable care and skill.
If our team assists with loading or unloading, you remain responsible for the safety, suitability, and lawful status of the items presented for transport. You must not include prohibited, unsafe, stolen, counterfeit, or illegally owned goods. We may refuse any item that we believe is dangerous, overly heavy, poorly secured, or likely to cause damage. Any decision to refuse an item will be made in good faith and for safety, legal, or operational reasons. If refusal disrupts the job, the original booking terms may still apply.
Where the service includes waste removal, you must ensure that the waste is declared accurately and separated from items you wish to keep. We only handle waste in accordance with applicable UK waste legislation and may require information about the type, source, and quantity of waste before accepting the booking. Certain materials, including hazardous waste, electrical waste, chemicals, asbestos, pressurised containers, tyres, clinical waste, or other controlled materials, may be excluded unless we have expressly agreed lawful handling and disposal arrangements in advance.
You acknowledge that under UK waste regulations, waste must be transferred only to authorised facilities and may require correct documentation, segregation, and lawful transport. If we arrange disposal as part of the service, we may need your cooperation to confirm the waste description and may refuse items that could expose us to regulatory risk. You must not ask us to dispose of waste illegally, mix waste with reusable goods in a misleading way, or conceal the nature of any item. Any breach of waste law may be reported to the relevant authority where required.
When collecting items for disposal, reuse, donation, or clearance, the customer must have the legal right to authorise removal. We rely on your confirmation that any goods or waste handed over are yours to dispose of or that you have permission from the lawful owner. If a third party later disputes ownership or alleges wrongful disposal, you agree to indemnify us against reasonable claims, costs, and losses arising from inaccurate instructions or unauthorised disposal requests, except where the issue was caused by our own negligence or misconduct.
We may use subcontractors or additional crew members to deliver the service, but we remain responsible for the overall performance of the work carried out on our behalf, subject to these terms. The use of any subcontractor does not reduce your obligations regarding accurate information, access, payment, or lawful disposal. Any person engaged by us to perform the service will act under operational instructions consistent with the agreed booking and applicable law.
Unless otherwise agreed, ownership of any disposed item transfers only when the item is lawfully accepted for disposal or otherwise lawfully transferred to an authorised recipient. We do not accept responsibility for items left unattended unless they are under our direct control during the agreed service period. If you ask us to leave items in a particular location, you accept responsibility for loss or damage after delivery has been completed and the items have been left in accordance with your instructions.
Any complaint about the service should be raised promptly so we can investigate and, where appropriate, take reasonable steps to resolve the matter. We may request documents, photographs, or other evidence to help assess the issue. Nothing in these terms affects your statutory rights as a consumer where applicable. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.
We may update these terms and conditions from time to time to reflect changes in law, business operations, payment methods, service scope, or regulatory requirements. The version in force at the time of your booking will apply to that booking unless a later version has been expressly agreed. It is your responsibility to review the applicable terms before confirming a new Man And Van Fulham booking.
The agreement between you and us is governed by the laws of England and Wales. Any dispute arising from or connected with these terms, the booking, the service, or any related invoice will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. These terms form the entire agreement between the parties in relation to the booked service and supersede any prior discussions or understandings.